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FAQ

ORDERING

How Can I Place An Order?

How Do I Change Or Cancel My Order?

How Long Does It Take To Process An Online Order?

Do I Have To Register On 5D Artist Website?

How Do I Track My Order?

Is 5D Artist Website Secure?

SHIPPING, RETURNS & EXCHANGES

How Much Will It Cost To Ship My Order?

How Long Will It Take To Receive An Order Shipping To Overseas?

What Can Cause My Order To Be Delayed?

How Can I Return My Purchase?

What Should I Do If The Product I Purchased Or Received Is Defective?

What Should I Do If Some Parts Are Missing?

PAYMENTS & TAXES

What Forms Of Payment Do You Accept?

Do You Accept Purchase Orders?

How Do I Use A Coupon Code?

While Placing An Order I Received A Message Stating There Was An Authorization Failure. What Does That Mean?

Will I Be Charged Sales Tax?

COUPONS, PROMOTIONS & SALES

How Do I Use A Coupon Code On 5D Artist Website?

Why Is My Coupon Code Not Working

How Can I Find Out About Promotions?

How Long Will The Product I Want Be On Sale?

GENERAL INFORMATION

What Should I Do If I Can't Remember My Password?

Does 5D Artist Accept Individual Donation Requests?

How Can I Contact Customer Service?